Privacy Policy

Last modified: August 20, 2025

Overview

New Western, LLC (“New Western” or “Company” or “We”) values your privacy. This policy describes the privacy practices of New Western and types of information we may collect from you or that you may provide when you visit our websites www.newwestern.com or https://marketplace.newwestern.com/ (our “Website”), download, install, register with, or use our mobile application (our “App”), or email or text us and how we collect, use, maintain, protect, and disclose that information.

This policy applies to:

All products and services owned and operated by New Western and its affiliated entities including HomeGo®, Spartan Title, PropGuard, Quickdraw Funding, Clearway Transaction Management and Sherman Bridge® Lending including content, features, data, and software available on the Website and App and other websites and applications that we operate.
Information we collect on the Website and/or through our App.
Information we collect through email, text, and other electronic messages between you and our Website and/or App.
Information we collect when you interact with our advertising and applications through our Website, App, and/or other third-party website.

It does not apply to information collected by:

Us offline or through any other means.
Any outside third parties including through any application or content (including advertising) that may link to or be accessible from or on the Website and/or App.

Children’s Privacy – Children Under the Age of 18

Our Website and App are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on our Website or App on or through any of their features or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at [email protected].

Information We Collect About You and How We Collect It

Types of Information We Collect. We collect personal information about you in various ways, such as:

Directly from you when you provide it to us. For example, when you fill out a webform; inquire about our services and products; create an account with us; communicate with us via comments, direct message, email, SMS message, or telephone; or respond to one of our surveys.
Automatically as you navigate through our Website and/or App.
From third parties, for example, our business partners and affiliated entities.

Information You Provide to Us. The information we collect on or through our Website and App may include:

Information that you provide by filling in forms on our Website and/or App, such as name, postal address, email address, telephone number, or other identifier. This includes information provided at the time of registering to use our Website and/or App, subscribing to our services, requesting information about our services or products,submitting an employment application, participating in marketing, or requesting further services. We may also ask you for information when you report a problem with our Website and/or App.
Records and copies of your correspondence (including email addresses), if you contact us.
Your search queries on our Website and/or in our App.

Information We Collect Through Automatic Data Collection Technologies.

When you use our Website, App or open our emails, we may obtain certain information by automated means, such as cookies, pixel tags, server or device logs and other technologies. A “cookie” is a text file that websites send to a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “pixel tag” (also known as a web beacon), which is a type of technology that is often used in combination with cookies, is placed on a website or within an email to track certain activity, such as views of a website or when an email is opened. These technologies help us (1) remember your information so you do not have to re-enter it; (2) track and understand how you use and interact with the Website and App; (3) tailor the Website and App around your preferences; (4) measure the usability of the Website and App and the effectiveness of our communications; (5) authenticate your identity, protect against fraud and provide our products and services; and (6) otherwise manage and enhance our products and services, and help ensure they are working properly.

We may use these automated technologies on the Website and App to collect information about your device, browsing actions, and usage patterns. We obtain information about your device and web browser in this manner such as your device IP address, general location information , unique device identifiers, device type and model, device characteristics and settings, browser settings and characteristics, operating system type and version, language and country preferences, battery and signal strength, usage statistics, referring emails and web addresses, and other application details. We also may obtain information about your interactions with our Website and App, such as pages visited, links clicked, features used, dates and times of usage, session information, and other information about your use of our Website and App.

Your browser may tell you how to be notified about certain types of automated collection technologies and how to restrict or disable them. Please note, however, that without these technologies, you may not be able to use all of the features of the Website and App. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.

How We Use Your Information

We may use information that we collect about you or that you provide to us, including any personal information:

To present our Website, App, and their contents to you.
To advertise investment opportunities.
To present offers, goods, and services that may interest you.
To do market research.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide the information.
To carry out our obligations and enforce our rights arising from any contracts entered intobetween you and us.
In connection with any dispute including prosecuting or defending against claims in court or any other forum.
To notify you about changes to our Website, App, or any products or services we offer or provide through such platforms.
To allow you to participate in interactive features on our Website and App.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
To inform you about our own and third-parties’ goods and services that may be of interest to you.

We may also use your information to contact you about goods and services that may be of interest to you or in other ways for which we provide specific notice at the time of collection. For more information, see Choices About How We Use and Disclose Your Information.

Third-Party Analytics Services

We may use third-party analytics services on the Website and App, such as Google Analytics. The providers of these analytics services use technologies such as cookies and web beacons to help us analyze your use of the Website and App. The information collected through these means may be disclosed to or collected directly by these services. To learn more about Google Analytics, please visit https://www.google.com/policies/privacy/partners/.

Interest-Based Advertising

You may see our ads on other websites because we use third-party ad services on our Website and App. Through these ad services, we can tailor our messaging to individuals considering demographic data, inferred interests and browsing context. These ad services track information about your online activities over time and across third-party websites and apps by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other similar technologies. These ad services may collect data about your visits to websites and apps that participate in these services, such as the pages or ads you view and the actions you take on the websites or apps. This data collection takes place both on our Website and App and on third-party websites and apps that participate in these ad services. These ad services use this information to show you ads that may be tailored to your individual interests.

To learn how to opt out of interest-based advertising in the U.S., please visit www.aboutads.info/choices, www.networkadvertising.org/choices/, and https://preferences-mgr.truste.com/

Disclosure of Your Information

We may disclose personal information that we collect, or you provide as described in this privacy policy:

To our subsidiaries, affiliates, and commonly owned entities.
To contractors, service providers, and other third parties we use to support our business.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of New Western’sassets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by New Western about our Website and/or App users is among the assets transferred.
To fulfill the purpose for which you provide the information.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
~~To enforce or apply our policies and procedures, Terms of Use, the terms of this Policy, or any other agreements with us.~~
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of New Western, LLC, our clients, or other third parties. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Promotional Offers from the Company and other Communications. We may provide notifications to you that are required by law or that are for promotional, marketing, or other business-related purposes. Subject to applicable law, we may provide such notifications to you via email, text message, hard copy, or through conspicuous posting on our Website or App. We reserve the right to determine the form and means of providing notifications to you.
Targeted Advertising. We may permit third-party online advertising networks to collect information about your use of our Services over time so that they may display ads that may be relevant to your interests on our Services as well as on other websites or applications. Typically, the information collected for this purpose is collected through cookies or similar tracking technologies. The only way to completely opt out of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Disabling cookies and/or other tracking tools may prevent New Western or its business partners from tracking your browser’s activities in relation to the Website and App, and for use in targeted advertising activities by third parties, but if you choose to refuse cookies or other similar tools from our Services, some functionalities or features of the Website and Appmight not work properly, may be slower, or may be unavailable.

Promotional Communications/ Opt-In and Opt-Out

From time to time, with your express consent and/or as permitted by state and federal laws, New Western may send you promotional communications via text message, electronic mail, and/or telephone including information about special offers, updates about investment opportunities, and other solicitation/advertising materials. If you provide your personal information through any of our registration forms on our Website, App, or otherwise, you may request that we stop sending you marketing communications if you no longer desire to be contacted by us.

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

Text Messages. You may choose to subscribe or opt-in to marketing SMS messaging from New Western. You may also choose to subscribe or opt-in to marketing SMS messaging for New Western’s affiliated entities such as Spartan Title, Sherman Bridge Lending, PropGuard, Quickdraw Funding, Clearway Transaction Management and/or HomeGo. You will only receive promotional text messages if you expressly consent or choose to opt in to receive such messages from that specific entity. Please note that no purchase is necessary to receive such messages; standard message and data rates may apply. You may text “STOP” in response to any marketing texts you receive from us to opt out or unsubscribe from SMS messaging.
Email Messages. We may send you emails containing newsletters, promotions, and special offers. If you do not want to receive such email messages, you can stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in such communications or sending us an email with your request to [email protected]. We make reasonable efforts to promptly process all unsubscribe requests.
Services-Related Informational Messages. We also may use your Personal Information to send you services-related informational emails (e.g., account verification, changes/updates to features of our services, technical and security notices). You may not opt out of such services-related emails.
Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an email with your request to [email protected].

If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at [email protected].

To learn more about cookies, clear gifs/web beacons and related technologies, you also may wish to visit http://www.allaboutcookies.org and/or the Network Advertising Initiative’s online resources, located at http://www.networkadvertising.org.

‘Do Not Track’

Our Services do not respond to Do-Not-Track signals from your browser at this time.

Data Security

We have implemented safeguard measures designed to secure your personal information from accidental loss and from unauthorized access, loss, misuse, alteration, and disclosure.

Privacy Rights for California Residents

California Residents and consumers have certain privacy rights under the California Consumer Privacy Act of 2018. We have prepared a supplemental Privacy Policy for California Residents in compliance with the CCPA, which can be viewed by clicking the link.

Links to Third-Party Services and Features

For your convenience and information, the Website and App may provide links to other online services (such as websites or social media platforms), and may include third-party features such as apps, tools, widgets and plug-ins. These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by New Western, we are not responsible for these third parties’ information practices.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this webpage and within the App. Your continued use of the Website and App following the posting of revised Privacy Policy means that you accept and agree to any changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you. The date the privacy policy was last revised is identified at the top of the page.

Contact Us

If you have any questions or comments about this policy or New Western’s privacy practices, wish to opt out of certain services, or to submit a data privacy request, please contact us:

Submit a Data Privacy Request online by clicking this link.
Email us at [email protected].
Write to us at:

New Western
Data Privacy/Compliance
5000 Riverside Drive,
Bldg. 5, Suite 100W,
Irving, TX 75039